Terms & Conditions of Sale
Terms and Conditions of Sales
Internet orders:
Every effort is made to ship orders that are received over the web as promptly as possible. The customer is advised to make sure and communicate through the e-mail comments space provided, his intention if the order is to be rushed.
Texas Aeroplastics accept no responsibility for shipping fees or accelerated shipping fees due to adverse shipping dates. Plan to prevent the possibility of shipping delays. Customers are responsible for all shipping charges, regardless of the reason for the delay.
Purchase Terms:
We accept payment by credit cards - Visa, MasterCard, and American Express through a secure online process. If you have concerns about using an online credit card system you may call us at 817-491-4735 or 817-430-3651 to complete your transaction. Texas orders add 8.25% sales tax.
State Sales Tax:
Companies with a state sales tax number are eligible to not pay sales tax when products are purchased for resale only.
A signed copy of the State Sales Tax Resale Certificate with the required sales tax number and authorized signature must be in our files before the completion of the purchase.
We do not refund sales tax after the purchase transaction is completed.
The customer is responsible to post their Sales Tax Certificate with us and request the order be sales tax exempt at the time of the order.
Pricing:
We make every effort to advertise current pricing. However, due to changing market conditions beyond our control, prices are subject to change without notice.
We do honor the posted online price at the time of your order. We do not revert to old prices once the online price has changed.
Shipments:
All shipments will be made via UPS or US Postal Service if hazardous materials such as paints or glues are ordered. If you place an order online, we only offer Ground service. If you need your items quicker via Next Day Air, 2nd Day Air, or 3 Day Select, please call us with your order. No accelerated shipping is available on hazardous materials or any other postal shipment.
Damage Claims:
If you receive a damaged shipment, contact us at 817-491-4735 immediately and we will report the claim to the carrier and help resolve your damage claim. Be advised that you must report the claim immediately. We cannot be responsible for product claims that have exceeded either the carrier's claim time restrictions or ours.
Canceling Credit Card Orders:
If you need to cancel a credit card order, do so as soon as possible. Cancellation must be within 24hrs to try to avoid credit card transaction charges. If we have already processed the order, the credit card companies charge an automatic 6%. The customer is responsible for these charges.
Receiving Your Products:
Customers must inspect all products received immediately upon receipt and shall notify Texas Aeroplastics of any defective goods or shortages within 7 calendar days of receipt. Without such notice, the customer is responsible for full payment.
Texas Aeroplastics will replace any products found to be defective in materials, design, or workmanship subject to the manufacturer's warranty or the manufacturer's terms, along with the following conditions:
Return Product Policy: *********************************************************************************************************
No "Special order," discounted, or sale products may be returned.
The customer must call Texas Aeroplastics (817-491-4735) to acquire a Return Authorization Number (RA#).
Our receiving department cannot accept any merchandise that does not have a traceable return authorization number on the outside of the returned package.
Retail purchase merchandise ordered in error may be returned under the following terms:
- Merchandise must be returned within 30 days of the purchase date.
- It must be in the original packaging in clean, unmarked condition.
- The customer is responsible for all shipping charges.
- No refunds on electrical products, books, tapes, screw kits, safety wire, paint, glues, or paint prep materials.
Products returned painted, drilled, sanded - not in new, resaleable condition will be returned to the customer without refunding or exchange.
Customers cannot alter a product from its new condition in any way or keep the product beyond the 30-day purchase date and expect a refund on the product.
All returned merchandise to be refunded or exchanged will be subject to a restocking charge.
The minimum restocking charge is 6% of the total order when the entire order is returned.
The standard restocking charge is 20% of the product price.
Shipping charges are not refunded.
PROMOTIONAL DISCOUNT POLICY:
Promotional discounted sales are honored by customer request at the time that the order is placed only. It is the customer’s responsibility to announce to our processing staff at the time of the order that they plan to use a promotional discount on the order they are placing. Discount guidelines and date brackets on the promotion may not be altered. Promotional discounts may not be combined with any other promotion or discount. We will not refund a discount amount for a backdated order.
FAA-PMA Information
(Federal Aviation Administration - Parts Manufacturing Approval)
All of our FAA-PMA-approved products are labeled with the FAA-required information tags on the parts.
No other labels or documents are required by the FAA.
No further document requests should be needed in the US or Canada.
If you are requesting additional documentation other than the standard FAA-PMA designation labels located inside each part, an additional fee will be charged if your requested information is available.
FAA 8130-3
If you are requesting 8130-3 documents, they vary in price per manufacturer and their inspector's charges.
CoC
If you are requesting Certificates of Conformance, the clerical fees are $7.50 per item group.